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Bulk Upload Voice Entry Point

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Bulk Upload Voice Entry Point
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Bulk Upload Voice Entry Points

Applies to

  • CCaaS Admin Role

Overview

Define your customers’ voice experience with the Conversation Platform Console by creating multiple new entry points for telephone numbers and voice assistants all at once.

Bulk Upload multiple voice entry points

First login to CCM Console

  1. Once logged in, go to Contact Center Management > Voice configuration > Voice entry point. voice entry points
  2. Click on Bulk Upload button in the top right-hand corner of the list view to open the Bulk Upload form. bulk upload form 1
  3. Download the CSV Template for bulk upload process or click Skip if you have it already.
  4. Enter the email and click on Continue to Upload. bulk upload form 2
  5. Fill in values in your csv file to upload
  6. To upload your csv file, click Browse, or drag and drop the csv template to the rectangular box. Then click Upload button. bulk upload form 3
  7. Once uploaded successfully, you will be prompted with upload succeeded message. bulk upload form 4
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