Callback

When a customer has to wait longer for an agent, the Conversations Platform can set up a callback for the customer without customer losing their place in the queue. You can set thresholds on the queue wait times for when a callback is offered. When the customer receives the callback the Platform connects them to an agent.

• Callback at a desired time - The customer selects a time for callback at their convenience.
• Callback at the earliest time - The customer receives a callback as soon as an agent is available.