Service Case Domain events represen updates on a service case and is the primary entity used for reporting in EGDL. The following tables includes fields and their definitions for Service Case.
Service Case data is segregated into following views in the Service Case explore in looker.
Details related to a Case
| View | Group | Field name | Description |
|---|---|---|---|
| Case | Business Segment | Cid | Client ID, which is how Interactive Affiliate Network affiliates are tracked. |
| Case | Business Segment | Company Code | Expedia financial triple for this point of sale |
| Case | Business Segment | Eapid | Expedia Affiliated Partner ID- Sites with EAPID 0 are root points of sale, and sites with non-zero EAPIDs are child points of sale. |
| Case | Business Segment | Id | The business_segment's unique id (guid) |
| Case | Business Segment | Jurisdiction | The ID code that represents the case location |
| Case | Business Segment | Management Unit | The management area that the business case rolls up to |
| Case | Business Segment | Name | Name of the business segment (E.g. Expedia United States) |
| Case | Business Segment | Site Id | Represents a point of sale. Each side ID corresponds to one or more TPID/EAPID pairs. |
| Case | Business Segment | Tpid | Travel Product ID- An ID that defines a root point of sale TPID to SiteID List |
| Case | Id | Unique Id of the Case | |
| Case | Is Closed | True if the case is now closed. | |
| Case | Language | The RFC 5646/ISO639 language code (eg. en-US) used (e.g. en) in freeform text fields and for communication with the customer. | |
| Case | Partner | Id | The partner's unique id (guid) |
| Case | Partner | Name | Name of the partner (E.g. Expedia United States) |
| Case | Partner | Type | The type of partner |
| Case | Requested By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Case | Requested By Agent | Display Name | Name of the agent |
| Case | Requested By Agent | Email Address | Agent's email address |
| Case | Requested By Agent | Id | Agent ID |
| Case | Requested By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Case | Requested By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Case | Requested By Traveler | Id | The legacy ID used to identify the brand user. |
| Case | Requested By Traveler | Status | The current state of the case. |
| Case | Requested By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Case | Type | Id | A UUID generated by case facade on registration. |
| Case | Type | Name | A referenceable & distinct name for the case type (alt id). |
| Case | Type | Provider Id | The ID of the case provider entity servicing this case type. |
| Case | Type | Provider Name | The name of the case provider |
| Case | Type | Title | A title for this case type (used as console/reporting label). |
A summary of the lifecycle of this case, for example who/when it was created/last closed/last reopened.It does not contain a list of all changes.
| View | Group | Field Name | Description |
|---|---|---|---|
| Lifecycle | Lifecycle Closed | Count | How many times has the case gone into this status |
| Lifecycle | Lifecycle Closed | Duration | How long (in seconds) has the case been in this state |
| Lifecycle | Lifecycle Closed First At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Closed First By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Closed First By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Closed First By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Closed First By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Closed First By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Closed First By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Closed First By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Closed First By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Closed Last At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Closed Last By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Closed Last By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Closed Last By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Closed Last By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Closed Last By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Closed Last By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Closed Last By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Closed Last By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Closed Second At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Closed Second By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Closed Second By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Closed Second By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Closed Second By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Closed Second By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Closed Second By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Closed Second By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Closed Second By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Created At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Created By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Created By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Created By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Created By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Created By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Created By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Created By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Created By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Opened | Count | How many times has the case gone into this status |
| Lifecycle | Lifecycle Opened | Duration | How long (in seconds) has the case been in this state |
| Lifecycle | Lifecycle Opened First At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Opened First By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Opened First By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Opened First By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Opened First By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Opened First By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Opened First By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Opened First By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Opened First By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Opened Last At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Opened Last By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Opened Last By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Opened Last By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Opened Last By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Opened Last By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Opened Last By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Opened Last By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Opened Last By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Opened Second At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Opened Second By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Opened Second By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Opened Second By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Opened Second By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Opened Second By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Opened Second By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Opened Second By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Opened Second By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Closed | Count | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Closed | Duration | How long (in seconds) has the case been in this state |
| Lifecycle | Lifecycle Status Closed Duplicate Case | Count | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Closed Duplicate Case | Duration | How long (in seconds) has the case been in this state |
| Lifecycle | Lifecycle Status Closed Duplicate Case First At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Closed Duplicate Case First By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Closed Duplicate Case First By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Closed Duplicate Case First By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Closed Duplicate Case First By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Closed Duplicate Case First By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Closed Duplicate Case First By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Closed Duplicate Case First By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Closed Duplicate Case First By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Closed Duplicate Case Last At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Closed Duplicate Case Last By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Closed Duplicate Case Last By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Closed Duplicate Case Last By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Closed Duplicate Case Last By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Closed Duplicate Case Last By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Closed Duplicate Case Last By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Closed Duplicate Case Last By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Closed Duplicate Case Last By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Closed Duplicate Case Second At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Closed Duplicate Case Second By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Closed Duplicate Case Second By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Closed Duplicate Case Second By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Closed Duplicate Case Second By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Closed Duplicate Case Second By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Closed Duplicate Case Second By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Closed Duplicate Case Second By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Closed Duplicate Case Second By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Closed First At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Closed First By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Closed First By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Closed First By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Closed First By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Closed First By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Closed First By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Closed First By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Closed First By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Closed Last At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Closed Last By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Closed Last By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Closed Last By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Closed Last By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Closed Last By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Closed Last By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Closed Last By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Closed Last By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Closed Reply | Count | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Closed Reply | Duration | How long (in seconds) has the case been in this state |
| Lifecycle | Lifecycle Status Closed Reply First At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Closed Reply First By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Closed Reply First By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Closed Reply First By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Closed Reply First By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Closed Reply First By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Closed Reply First By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Closed Reply First By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Closed Reply First By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Closed Reply Last At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Closed Reply Last By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Closed Reply Last By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Closed Reply Last By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Closed Reply Last By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Closed Reply Last By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Closed Reply Last By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Closed Reply Last By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Closed Reply Last By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Closed Reply Second At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Closed Reply Second By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Closed Reply Second By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Closed Reply Second By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Closed Reply Second By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Closed Reply Second By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Closed Reply Second By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Closed Reply Second By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Closed Reply Second By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Closed Second At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Closed Second By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Closed Second By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Closed Second By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Closed Second By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Closed Second By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Closed Second By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Closed Second By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Closed Second By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Closed Spam | Count | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Closed Spam | Duration | How long (in seconds) has the case been in this state |
| Lifecycle | Lifecycle Status Closed Spam First At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Closed Spam First By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Closed Spam First By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Closed Spam First By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Closed Spam First By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Closed Spam First By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Closed Spam First By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Closed Spam First By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Closed Spam First By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Closed Spam Last At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Closed Spam Last By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Closed Spam Last By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Closed Spam Last By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Closed Spam Last By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Closed Spam Last By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Closed Spam Last By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Closed Spam Last By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Closed Spam Last By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Closed Spam Second At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Closed Spam Second By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Closed Spam Second By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Closed Spam Second By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Closed Spam Second By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Closed Spam Second By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Closed Spam Second By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Closed Spam Second By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Closed Spam Second By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Information Received | Count | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Information Received | Duration | How long (in seconds) has the case been in this state |
| Lifecycle | Lifecycle Status Information Received First At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Information Received First By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Information Received First By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Information Received First By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Information Received First By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Information Received First By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Information Received First By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Information Received First By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Information Received First By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Information Received Last At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Information Received Last By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Information Received Last By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Information Received Last By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Information Received Last By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Information Received Last By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Information Received Last By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Information Received Last By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Information Received Last By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Information Received Second At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Information Received Second By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Information Received Second By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Information Received Second By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Information Received Second By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Information Received Second By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Information Received Second By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Information Received Second By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Information Received Second By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status New | Count | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status New | Duration | How long (in seconds) has the case been in this state |
| Lifecycle | Lifecycle Status New First At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status New First By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status New First By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status New First By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status New First By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status New First By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status New First By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status New First By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status New First By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status New Last At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status New Last By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status New Last By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status New Last By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status New Last By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status New Last By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status New Last By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status New Last By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status New Last By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status New Second At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status New Second By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status New Second By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status New Second By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status New Second By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status New Second By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status New Second By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status New Second By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status New Second By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Onhold | Count | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Onhold | Duration | How long (in seconds) has the case been in this state |
| Lifecycle | Lifecycle Status Onhold First At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Onhold First By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Onhold First By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Onhold First By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Onhold First By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Onhold First By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Onhold First By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Onhold First By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Onhold First By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Onhold Last At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Onhold Last By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Onhold Last By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Onhold Last By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Onhold Last By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Onhold Last By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Onhold Last By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Onhold Last By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Onhold Last By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Onhold Second At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Onhold Second By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Onhold Second By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Onhold Second By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Onhold Second By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Onhold Second By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Onhold Second By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Onhold Second By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Onhold Second By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Pending Callback | Count | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Pending Callback | Duration | How long (in seconds) has the case been in this state |
| Lifecycle | Lifecycle Status Pending Callback First At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Pending Callback First By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Pending Callback First By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Pending Callback First By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Pending Callback First By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Pending Callback First By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Pending Callback First By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Pending Callback First By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Pending Callback First By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Pending Callback Last At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Pending Callback Last By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Pending Callback Last By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Pending Callback Last By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Pending Callback Last By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Pending Callback Last By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Pending Callback Last By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Pending Callback Last By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Pending Callback Last By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Pending Callback Second At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Pending Callback Second By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Pending Callback Second By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Pending Callback Second By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Pending Callback Second By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Pending Callback Second By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Pending Callback Second By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Pending Callback Second By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Pending Callback Second By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Pending Internal | Count | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Pending Internal | Duration | How long (in seconds) has the case been in this state |
| Lifecycle | Lifecycle Status Pending Internal First At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Pending Internal First By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Pending Internal First By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Pending Internal First By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Pending Internal First By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Pending Internal First By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Pending Internal First By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Pending Internal First By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Pending Internal First By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Pending Internal Last At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Pending Internal Last By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Pending Internal Last By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Pending Internal Last By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Pending Internal Last By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Pending Internal Last By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Pending Internal Last By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Pending Internal Last By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Pending Internal Last By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Pending Internal Second At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Pending Internal Second By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Pending Internal Second By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Pending Internal Second By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Pending Internal Second By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Pending Internal Second By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Pending Internal Second By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Pending Internal Second By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Pending Internal Second By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Pending Supplier | Count | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Pending Supplier | Duration | How long (in seconds) has the case been in this state |
| Lifecycle | Lifecycle Status Pending Supplier First At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Pending Supplier First By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Pending Supplier First By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Pending Supplier First By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Pending Supplier First By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Pending Supplier First By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Pending Supplier First By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Pending Supplier First By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Pending Supplier First By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Pending Supplier Last At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Pending Supplier Last By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Pending Supplier Last By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Pending Supplier Last By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Pending Supplier Last By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Pending Supplier Last By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Pending Supplier Last By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Pending Supplier Last By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Pending Supplier Last By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Pending Supplier Second At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Pending Supplier Second By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Pending Supplier Second By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Pending Supplier Second By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Pending Supplier Second By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Pending Supplier Second By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Pending Supplier Second By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Pending Supplier Second By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Pending Supplier Second By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Pending Traveler | Count | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Pending Traveler | Duration | How long (in seconds) has the case been in this state |
| Lifecycle | Lifecycle Status Pending Traveler First At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Pending Traveler First By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Pending Traveler First By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Pending Traveler First By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Pending Traveler First By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Pending Traveler First By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Pending Traveler First By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Pending Traveler First By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Pending Traveler First By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Pending Traveler Last At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Pending Traveler Last By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Pending Traveler Last By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Pending Traveler Last By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Pending Traveler Last By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Pending Traveler Last By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Pending Traveler Last By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Pending Traveler Last By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Pending Traveler Last By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Pending Traveler Second At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Pending Traveler Second By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Pending Traveler Second By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Pending Traveler Second By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Pending Traveler Second By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Pending Traveler Second By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Pending Traveler Second By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Pending Traveler Second By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Pending Traveler Second By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Reply Customer Email | Count | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Reply Customer Email | Duration | How long (in seconds) has the case been in this state |
| Lifecycle | Lifecycle Status Reply Customer Email First At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Reply Customer Email First By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Reply Customer Email First By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Reply Customer Email First By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Reply Customer Email First By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Reply Customer Email First By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Reply Customer Email First By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Reply Customer Email First By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Reply Customer Email First By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Reply Customer Email Last At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Reply Customer Email Last By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Reply Customer Email Last By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Reply Customer Email Last By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Reply Customer Email Last By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Reply Customer Email Last By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Reply Customer Email Last By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Reply Customer Email Last By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Reply Customer Email Last By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Reply Customer Email Second At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Reply Customer Email Second By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Reply Customer Email Second By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Reply Customer Email Second By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Reply Customer Email Second By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Reply Customer Email Second By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Reply Customer Email Second By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Reply Customer Email Second By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Reply Customer Email Second By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Review | Count | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Review | Duration | How long (in seconds) has the case been in this state |
| Lifecycle | Lifecycle Status Review First At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Review First By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Review First By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Review First By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Review First By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Review First By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Review First By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Review First By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Review First By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Review Last At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Review Last By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Review Last By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Review Last By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Review Last By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Review Last By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Review Last By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Review Last By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Review Last By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Review Second At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Review Second By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Review Second By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Review Second By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Review Second By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Review Second By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Review Second By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Review Second By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Review Second By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Updated At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Updated By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Updated By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Updated By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Updated By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Updated By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Updated By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Updated By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Updated By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Working | Count | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Working | Duration | How long (in seconds) has the case been in this state |
| Lifecycle | Lifecycle Status Working First By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Working First By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Working First By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Working First By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Working First By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Working First By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Working First By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Working First By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Working Last At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Working Last By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Working Last By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Working Last By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Working Last By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Working Last By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Working Last By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Working Last By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Working Last By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Status Working Second At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Status Working Second By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Status Working Second By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Status Working Second By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Status Working Second By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Status Working Second By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Status Working Second By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Status Working Second By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Status Working Second By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Lifecycle Updated At | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Epoch millis timestamp when the case was occurred. |
| Lifecycle | Lifecycle Updated By Agent | Business Location Name | Name of the contact center location hosting the agent |
| Lifecycle | Lifecycle Updated By Agent | Display Name | Name of the agent |
| Lifecycle | Lifecycle Updated By Agent | Email Address | Agent's email address |
| Lifecycle | Lifecycle Updated By Agent | Id | Agent ID |
| Lifecycle | Lifecycle Updated By Agent | Proficiency | E.g. Global FR SVC, GLB EN Amadeus Level Skill |
| Lifecycle | Lifecycle Updated By Agent | Role | The agent's role (e.g. Supervisor, Tier 1 Agent) |
| Lifecycle | Lifecycle Updated By Traveler | Id | The legacy ID used to identify the brand user. |
| Lifecycle | Lifecycle Updated By Traveler | Type | One of the following values: BEXEXPUSERID, HCOMDOSSIERID, VRBO_CUSTOMERID |
| Lifecycle | Open Duration | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Number of seconds the case took to resolve. NULL if the case is open, or has been reopened |
| View | Group | Field Name | Description |
|---|---|---|---|
| Lifecycle | Lifecycle Opened | (Count) | How many times has the case gone into this status |
| Lifecycle | Lifecycle Closed | (Count) | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status New | (Count) | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Working | (Count) | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Onhold | (Count) | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Pending Internal | (Count) | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Pending Traveler | (Count) | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Pending Supplier | (Count) | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Pending Callback | (Count) | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Closed | (Count) | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Closed Duplicate Case | (Count) | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Closed Spam | (Count) | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Closed Reply | (Count) | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Information Received | (Count) | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Reply Customer Email | (Count) | How many times has the case gone into this status |
| Lifecycle | Lifecycle Status Review | (Count) | How many times has the case gone into this status |
The order that is the subject of this case.
| View | Group | Field Name | Description |
|---|---|---|---|
| Order | Fraud Status | Designates whether the bank or booked service suspect fraud | |
| Order | Has Air Schedule Change | True if an air schedule change happened for this booking | |
| Order | Id | The OMS order ID associated with order_numbe | |
| Order | Is Package | Yes/No indicates the order is a package | |
| Order | Num Contacts | Number of times traveler has reached out for service on this booking | |
| Order | Order Number | Unique identifier for an Order | |
| Order | Order Air Debit Memo | Outcome | Whether the issue is "fulfilled" or "unfulfilled" |
| Order | Order Air Debit Memo | Time | Time stamp when the task was actioned |
| Order | Order Created Date Time | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
The date and time that the order was made |
| Order | Order Dispute | Outcome | Whether the issue is "fulfilled" or "unfulfilled" |
| Order | Order Dispute | Time | Time stamp when the task was actioned |
| Order | Order First Contact Date Time | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
When traveler reached out for the first time on this booking |
| Order | Order Trip End Date Time | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
When trip finished |
| Order | Order Trip Start Date Time | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
When trip started |
| Order | Point Of Sale Order Reference Number | The customer facing order number (aka Itinerary Number) | |
| Order | Stage Of Travel | COMPLETED / NOT_COMPLETED | |
| Order | Status | BOOKED / CANCELED | |
| Order | Trip Stage | PRETRAVEL / MIDTRAVEL / POST_TRAVEL / UNKNOWN | |
| Order | Vrbo Reservation Uuid | ReservationUuid for VRBO booking |
The order line that is the subject of this case.
| View | Group | Field Name | Description |
|---|---|---|---|
| Order Line | Booking Item Id | A unique number for the booking across Expedia Group. | |
| Order Line | Id | Unique ID for each line | |
| Order Line | Order Line Activity | Id | Unique ID for a Activity |
| Order Line | Order Line Activity | Summary | A description of the experience activity |
| Order Line | Order Line Activity | Title | The name of the corresponding booking activity |
| Order Line | Order Line Air | Air Products | Air Provider Locators |
| Order Line | Order Line Air | Flight Type | Describes whether the flight is a one-way or roundtrip booking |
| Order Line | Order Line Air Summary | Air Booking Provider Code | Name of the provider that the air booking was made on |
| Order Line | Order Line Air Summary | Destination | The location where the flight is ending. |
| Order Line | Order Line Air Summary | Destination City | The destination city of the flight. |
| Order Line | Order Line Air Summary End Date Time | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
The date and time the order will end |
| Order Line | Order Line Air Summary Start Date Time | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
The date and time the order will begin |
| Order Line | Order Line Car | Booking Item Id | A unique number for the booking across Expedia Group. |
| Order Line | Order Line Car | Car Category | Car type |
| Order Line | Order Line Car | Pick Up Location | A code for the location where car is being picked up |
| Order Line | Order Line Car | Vendor Name | The vendor company that the car rental is through |
| Order Line | Order Line Car Pickup Date Time | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
The date and time that the Car reservation is scheduled to be picked up |
| Order Line | Order Line Cruise | Title | The duration, destination, and departure Port (optional) of a Cruise trip |
| Order Line | Order Line End Date Time | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
The date and time the order will end |
| Order Line | Order Line Lodging Local Check In Date Time | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Local Check In Date Time |
| Order Line | Order Line Lodging Property | City | Lodging Property City |
| Order Line | Order Line Lodging Property | Country | Lodging Property Country |
| Order Line | Order Line Lodging Property | Name | Lodging Property Name |
| Order Line | Order Line Lodging Room | Room Rate Plan Description | Lodging Room Rate Plan Description |
| Order Line | Order Line Start Date Time | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
The date and time the order will begin |
| Order Line | Product Type | Type of product booked (ACTIVITY/AIR/CAR/CRUISE/INSURANCE/LODGING...) | |
| Order Line | Status | Booking Status of item | |
| Order Line | Trip Stage | PRETRAVEL / MIDTRAVEL / POST_TRAVEL / UNKNOWN |
Origin Conversation Details
| View | Group | Field Name | Description |
|---|---|---|---|
| Origin Conversation | Id | Conversation Id | |
| Origin Conversation | Origin Conversation Partner | Id | The partner's unique id (guid) |
| Origin Conversation | Origin Conversation Partner | Name | Name of the partner (E.g. Expedia United States) |
| Origin Conversation | Origin Conversation Partner | Type | The type of partner |
| Origin Conversation | Origin Conversation Channel Origin | Id | Channel origin id |
| Origin Conversation | Origin Conversation Channel Origin | Name | Channel origin name |
| Origin Conversation | Origin Conversation Channel Origin | Channel Type | Channel origin channel type CHAT or VOICE |
| Origin Conversation | Origin Conversation Started Date | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Started Date |
The origin case Service Case
| View | Group | Field Name | Description |
|---|---|---|---|
| Parent Case | Id | Case Id | |
| Parent Case | Parent Case Created Date | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Partition key for case |
| Parent Case | Parent Case Type | Id | A UUID generated by case facade on registration. |
| Parent Case | Parent Case Type | Name | A referenceable & distinct name for the case type (alt id). |
| Parent Case | Parent Case Type | Provider Id | The ID of the case provider entity servicing this case type. |
| Parent Case | Parent Case Type | Provider Name | The name of the case provider |
| Parent Case | Parent Case Type | Title | A title for this case type (used as console/reporting label). |
Service Case properties
| View | Group | Field Name | Description |
|---|---|---|---|
| Properties | Contact Method String | How should we contact the traveler? | |
| Properties | Done So Far Description String | Done So Far Description String | |
| Properties | Finished Up Boolean | Did you finish the request? | |
| Properties | Issue Description String | Describe the traveler's issue | |
| Properties | Properties Scheduled Date Timestamp | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
When should we follow up? |
| Properties | Tier Three Reason String | What does Tier 3 need to help with? | |
| Properties | Trip Time String | When is their Trip? |
The ultimate parent of this case (i.e. with no parent). Derived from the origin field
| View | Group | Field Name | Description |
|---|---|---|---|
| Root Case | Id | Case Id | |
| Root Case | Root Case Created Date | Date Day of WeekMillisecondMonth Month Name Quarter Quarter of Year Time Week Week of Year Year |
Partition key for case |
| Root Case | Root Case Type | Id | A UUID generated by case facade on registration. |
| Root Case | Root Case Type | Name | A referenceable & distinct name for the case type (alt id). |
| Root Case | Root Case Type | Provider Id | The ID of the case provider entity servicing this case type. |
| Root Case | Root Case Type | Provider Name | The name of the case provider |
| Root Case | Root Case Type | Title | A title for this case type (used as console/reporting label). |