Voyager NEXT for Customer Support Agents

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Overview

Voyager NEXT is a customizable web application built for travel agents to support customer interactions originating from multiple channels - including chat, voice and email in one single interface. 

Voice

Voyager NEXT uses a cloud-based software solution with full customer history and call recordings. The intelligent call routing ensures customers receive prompt support and agents aren’t overloaded by automatically assigning incoming calls to available agents. You can learn more about it in the Voice Features section.

Chat

Voyager NEXT allows agents to chat with customers. The intelligent chat routing ensures customers receive prompt support and agents aren’t overloaded by automatically assigning incoming chat requests to available agents. You can learn more about it in the Chat Features section.

Service and Sales

Voyager NEXT allows agents to perform customer service and sales operations.