Automated CLI Feature

Automated CLI is a feature for detecting the country to which the outbound number belongs, so that we can shortlist the eligible CLI candidates for that country.

• Google's libphonenumber library is integrated to detect the country from the outbound number.
• This is a platform wide solution for configuring the CLI so businesses can easily add and remove CLIs and swap them out as they grow their TFNs, footprint and retire numbers.
• Since now it is easier for agents to quickly place outbound calls. It reduces their outbound dialing time.
• This feature also help businesses to honor the call recording feature. Default call record opt in or default call record opt out based on the outbound number the agent dialed.

There are following USE CASES to for the feature:

1) Library successfully detects the country for which we have a single CLI configured

CLI is presented with the single number we have for that country without any manual intervention

2) Library successfully detects the country for which we have a multiple CLI configured

There are multiple Caller IDs assigned to the detected country so the agent will see a short list of the Caller IDs that can be used for that country. Call button is active after one of the Caller ID is selected.

3) Library fails to detect the country from the outbound number.

Incase the library fails to detect the country, we let agents select the correct country according to them. On selecting the country, we then populate the CLI candidates for the provided country.