Softphone for Customer Support Agents

Softphone is an embeddable web based software telephone that enables agents to receive or make phone calls, and perform call controls like mute, hold, hang up over webRTC.
Softphone has been designed such that it can be easily plugged into any web application with minimal development effort.

Softphone Features

• Ability to auto receive incoming calls with caller details.
• Show various calls statuses like Active, Muted, On Hold, Wrap Up.

• Ability to dial to a number and add multiple participants to existing call

• Ability to perform call controls like mute, unmute, hold, resume, end call, transfer call.

• Ability to provide agent a wrap up time to finish pending work after a call is completed.
• Ability to call back Traveler from ACW

• Ability to view call log of current shift and call back participants.