{"componentChunkName":"component---src-templates-tree-layout-js","path":"/tutorials/Data_Intelligence_Tutorials/Accessing_EG_Data_Lake/","result":{"data":{"content":{"frontmatter":{"title":"Getting Started with EG Data Lake","description":"Use EG Data Lake to access and stitch together data from varied domains such as Booking, Marketing, Commerce, User, Supply, and Partner.","show_cards":null},"fields":{"slug":"/tutorials/Data_Intelligence_Tutorials/Accessing_EG_Data_Lake/","current":"Accessing_EG_Data_Lake","parent":"Data_Intelligence_Tutorials","root":"tutorials"},"html":"

Getting Started with EG Data Lake

\n

This tutorial explains how to integrate business services, such as the Conversation Platform, into EGDL for data enrichment or retrieval.\nBegin by watching the Data Lake overview video.\nThen explore the data schemas available in EG Data Lake with the Hue and Qubole data query tools.

\n

Data Lake overview: Introduction to Conversation Domain Data

\n

Published Conversation Data

\n

The following matrix describes the primary entities available for use and exploration in the EGDL Conversation Database.

\n\n\n \n \n \n \n \n\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n
Data TableDescriptionTable Name and Schema
ConversationAny service engagement generated by the Conversation Platform and administered by the Virtual Agent (VA) or human agent. It can be a chat, a voice call, or a Service Request.conversation.platform_eg_conversation_domain_event_v2
Schema: Data Hub - Conversation
Conversation SkillA Skill (or Objective) represents a Business Function that performs specific operations. A Task represents the most granular unit of work needed to accomplish a Business Function.conversation.platform_eg_skill_domain_event_v2
Schema: Data Hub - Conversation Skill
MessageA message sent from or received by the VA or agent during a text-based Conversation.conversation.platform_eg_message_domain_event_v2
Schema: Data Hub - Message
Channel OriginAn identifier that allows the Partner to configure the Customer experience based on where they access a channel from. Channels include C3, Phone, Web, VNext, Service Request etc.conversation.platform_eg_channelorigin_domain_event_v2
Schema: Data Hub - Channel Origin
Participant Represents each individual that participated in the Conversation. A Participant can be a traveler, agent, supplier, or Virtual Agent (VA). conversation.platform_eg_participant_domain_event_v2
Schema: Data Hub - Participant
Participant SessionCaptures the details of each Participant's experience who initiates or joins the Conversation. A Participant Session begins when the Participant joins or is invited to join the Conversation and ends when the Participant leaves the Conversation.conversation.platform_eg_participant_session_domain_event_v2
Schema: Data Hub - Participant Session \n
PartnerAn entity partnering with the Conversation Platform. Internal as well as external. e.g. Expedia, Orbitz, Chase, etc.conversation.platform_eg_partner_domain_event_v2
Schema: Data Hub - Partner\n
User (Agent)A Conversation Platform User - Human Agent.conversation.platform_eg_user_domain_event_v2
Schema: Data Hub - User (CPCE Agent)\n
Agent QueueA vector used to queue customer conversation requests for Human Agents.conversation.platform_eg_agent_queue_domain_event_v2
Schema: Data Hub - Agent Queue \n
SurveyCaptures answer details of the online survey offered to a customer within the conversation. While it is possible to retrieve answers for a specific survey question, all answers to survey questions are reported in a generic fashion.conversation.platform_eg_survey_domain_event_v2
Schema: Data Hub - Survey
\n

Accessing EG Data Lake

\n

There are two main tools you can use to query data in EG Data Lake (EGDL):\nQubole and Hue.\nYou may want to compare their limitations and primary use cases at\nHue vs. Qubole.

\n\n

To learn more about how to access and consume data residing in EG Data Lake (EGDL), explore the EGDL Customer Portal.

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